L7 Services
L7 UNIVERSITY
L7 UNIVERSITY offers a growing catalog of live and on-demand training options carefully designed to give new and experienced users the skills and knowledge they need to leverage the power and extensibility of L7|ESP.
blueprinting
The blueprinting process (and associated artifacts) aims to create a clear, comprehensive design that aligns business objectives with technical solutions. It helps ensure that all stakeholders have a shared understanding of the project’s goals, design, and implementation. This process helps identify potential challenges early, streamlines implementation, and facilitates efficient resource allocation, ultimately leading to more successful project outcomes.
PROCESS FLOW DIAGRAM
Business process mapping ( lab manufacturing, clinical operations, etc… )
Where does L7|ESP fit into the customer’s ecosystem of systems and instruments, equipment and other software systems)
Where and how do data move from process / workflow and how are they manipulated each step of the way
implementation
L7 Informatics identified a need to define a reliable & repeatable implementation methodology given our fast-growing services portfolio. The Implementation team has collated a wealth of best practices and lessons learned to build a Software Development Life Cycle (SDLC) methodology specifically for use during customer implementations.
BENEFITS OF THE SDLC (AND ASSOCIATED ARTIFACTS) INCLUDE:
compliance
As the leading data intelligence software for life sciences and healthcare, we recognize the need for documenting the qualification of software to meet regulatory and certifying body requirements.
COMPREHENSIVE L7|ESP PLATFORM COMPLIANCE
To help you establish and maintain software that is compliant with regulatory and certifying body requirements, the L7|ESP platform is developed and tested in accordance with prevailing software standards including GAMP5 and CFR Part 11. We provide documented release notes and testing summaries with each L7|ESP platform release.
REDUCING CUSTOMER’S QUALIFICATION BURDEN
Each L7 services implementation follows an established SDLC which includes well-documented verification of customer-specific configurations. The customer-specific User Requirements, design documentation, Verification Test Matrix, and Summary Reports that are created within an L7 implementation are provided so you can leverage this work for validation activities — greatly reducing the burden of performing IQ/OQ/PQ by your CSV team.
Basic Support:
Online knowledge-base articles email support
Daily Care:
Email and voice/video support during normal business hours
Constant Care:
Email and voice/video access to our customer support team 7x24x365.
support
L7 Informatics Product Support provides expert technical assistance worldwide through highly experienced professionals committed to customer satisfaction. Our highly skilled support team has a comprehensive knowledge of our different products.
build+maintain
L7 is here to help customers find the correct level of support from developer assistance to a comprehensive customer success offering. L7 build and maintain services are available via the following two options:
LEVEL 1
LEVEL 2
hosting
L7 INFORMATICS IS CLOUD AGNOSTIC
- Compute (servers, storage and network)
- Managed and supported operating systems, database platforms and web services
- Life Science-experienced quality oversight for operations and support
- Audit and governmental regulatory defense on your behalf
- Qualified and auditable infrastructure
- Managed security
- Operational SOPs
- Delivered qualification of customer systems, databases, network
- Control where data resides
- Managed backups
- Disaster recovery
- Anti-virus, monitoring and response
HOW L7|ESP IS HOSTED IN A VALIDATED CLOUD
